Frequently Asked Questions
Everything you need to know about your Atelier NEORAH experience.
How long does shipping take for my order?
Standard domestic orders are processed within 2-3 business days and typically arrive within 5-7 business days. International shipping times vary by location, usually ranging from 10-15 business days.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please note that sale items and intimate apparel are final sale for hygiene reasons.
How do I ensure I choose the correct size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against a similar garment you already own for the perfect fit.
Are Atelier NEORAH products sustainably made?
Quality and ethics are at our core. We partner with certified manufacturers who prioritize fair labor practices and utilize eco-friendly materials whenever possible to minimize our environmental footprint.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You can request a cancellation within 1 hour of purchase by contacting our support team; otherwise, the standard return process applies.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible installment plans through Klarna and Afterpay.